Account and profile help
For sign-in, password, profile, verification, messaging or moderation questions, contact support@seniormatch.com.
Billing and subscriptions
Include the purchase date and payment platform, but never email a full card number or password. Apple and Google purchases are managed in the relevant store account.
Safety concern
Use the block and report controls on the member’s profile. For urgent danger in Australia, call 000. Review our Safety Centre.
Privacy request
Use the process described in the Privacy Policy for access, correction or deletion requests.
Information to include
- The email address associated with the account.
- A short description of the issue and the device used.
- Relevant dates and screenshots with sensitive details removed.
- An order or receipt identifier for billing issues.
Protect your account: support will not need your password, verification code or complete payment-card details. Do not send them by email.
App-store subscription help
For an iPhone or iPad purchase, review subscriptions in your Apple account. For an Android purchase, use Google Play subscription settings. Removing the app does not cancel a subscription.